If you make a booking with any car service, they collect and hold the following data for a period of 6 months from the date of hire.

• Name and contact details of person hiring
• Date of Booking
• Date of journey
• Start point of journey
• End point of journey
• How the booking was taken
• Price quoted
• The P.C.O licence number (or the badge number for Black taxis) of the company undertaking the transfer

This Information is NOT sold or passed on to anyone outside of London-Chauffeurs.net in any way at all. This information we hold about you is stored on computers and paper records, the computers which store this information are NOT connected to the internet in anyway, and are password protected. We NEVER send ANY unsolicited emails in anyway, and after 6 months your information is destroyed.

We also have several other regulations which we must comply with.

• We MUST supply you with a price on request before commencement of journey
• We MUST only use vehicles, drivers and companies which comply with the P.C.O regulations above.
• We MUST comply with all UK rules and regulations in force at the time of hire.
• We MUST make all these records available to the Public Carriage office or the Police on demand.
• We MUST only take pre-booked journeys (only our Licensed taxis are allowed to Ply for Hire)
• We MUST make it clear we are a Private hire company and not a Taxi company.
• We MUST supply you with details of our P.C.O Licenses on request
• We MUST keep a register of Lost property left in our vehicles
• We MUST keep copies of any and all complaints, and their resolutions
• In the UK we have very STRICT race, religious and sexual harassment laws, you are entitled to be free from persecution of any or all of the above, we MUST comply with all of these laws.

Complaints Policy